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As Credit & Collections Team Leader you will be reporting to AR & CM Manager in the GBS O2C team based in Poland. As a candidate you should have experience in Team Management and be Subject Matter Expert for O2C Finance

• Team management
• Continuous improvement and process standardisation
• JSOX controls and compliance
• Maintain a high level of service with all business partners

• Competitive pay and attractive annual bonus
• Creating new business structures for Global Business Center Complex environment of working with multiple stakeholders
• On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture
• Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work)
• Lot of flexibility in terms of work arrangements (work from office or from home)
• Private medical care (various options to choose) and life insurance
• Employee pension and savings programs
• JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave
• Multisport card, foreign languages classes
• Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)
• Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking
• Working in a diverse and inclusive organization of 33 different nationalities

• Supervise the team to deliver high quality service to our Clients
• Support Manager in Team Management (e.g. regular meetings, development plan, performance discussions and appraisals, career planning, setting goals)
• Support Manager with setting up KPI and SLA based on business needs and ensure fulfilment
• Drive Continuous improvement process (e.g. standardization initiatives, productivity improvements, best practices)
• Coordinates processes of modification/automation and testing (e.g. SAP, bank platforms, other tools)
• Accountable for full compliance with all company accounting policies & internal control

• Minimum 3 years' experience in team management (8+ employees) in multi-country environment
• Higher education degree in Finance is required
• Shared Service Operations or BPO environment preffered 
• Experience in cash collection and risk management
• Certification in International Credit Management and Certification of Trade FInance instrument will be a plus
• Excellent English - both written and spoken (additional language will be an asset)
• Good understanding of IT systems in general (familiar with SAP is an advantage)
• Excellent interpersonal and communication skills
• Ability to maintain a professional manner and positive (can do) attitude at all times
• People management and development skills
• Self-directed, well organized and effective team member able to work with minimal supervision in a fast paced environment managing multiple priorities
• Determination in pursuit of the set goals
• Strong analytical skills
• Attention to detail and accuracy
• Ability to communicate across organization and stakeholders
• Analyse and solve problems quickly and thoroughly