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Service Manager (Chatbot Team)
Firma: TeamQuest miejsce pracy: Warszawa
TeamQuest is a Polish, fast growing Company, more than 10 years dealing with complex human resources services, especially in the recruitment of IT specialists.
Our client is one of the biggests TSL (Transport, Shipping, Logistics) worldwide company, with with more than 140 years of logistics experience, with about 2000 locations around the world and more than 76 000 employees wordwide. For main IT Department, based in South Warsaw.
Service Manager (Chatbot Team)
CITY Warszawa
Ref. number: 51200#21070033
Responsibilities:
- Implementation of IT Service managment processes for the responsible Services
- Execution of service delivery & management of service performance of the specific service
- Act as a quality gate keeper to ensure operational readiness for changes/ new releases/ initial rollout in countries
- Responsible for the analysis, planning, measuring and improvement of the availability of IT services in respect to the agreed service levels
- Ensures that implementations and ongoing services are delivered on time and meet client requirements by maintaining tight control over the project schedule, risks, scope of work and budget
- Support of internal service review meetings covering performance, service improvements, quality aspects and processes
- We use
- ServiceNow
- Confluence
- Jira
- Robotic Process Automation (RPA)
Requirements:
- Few (minimum 2-3) years of relevant work experience in service management, business analysis / requirements engineering, specification and verification
- Exeprience with Robotic Process Automation (RPA) is a must
- Experience in identifying process improvements and beneficial usage of new technological developments
- Strong business and system acumen. Good understanding of application life cycles
- Strong customer service orientation
- Fluency in written and spoken English
We offer:
- Attractive salary
- Work in a dynamically developing company, which is a global leader in the transport and logistic sector
- Various challenges at work
- Great atmosphere
- Subsidies to private health care, sport cards and group insurance
TeamQuest
PUP Warszawa
Praca Warszawa
Praca mazowieckie
Praca Radom
Praca Kierownik Help Desk Warszawa
Praca Service Manager (Chatbot Team)
Praca Płock
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