Strona główna

• Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services. 
• Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective.
• Shares initial ideas for professional direction of own organizational unit.
• Acts as a professional advisor and mentor for staff / workteam / taskforces.
• May lead technical projects with manageable risks and resource requirements or small teams.
• Provides working leadership and training to less experienced personnel.
• Provides expertise and delivers advanced system troubleshooting methods like system level tracing, debug, protocol flow analysis. 
• Identifies, reproduces and characterizes defects and collaborates promptly with R&D teams for fixes.
• Leads and resolves complex situations derived from technical activities such as software upgrade, audit, equipment swap, network expansion, multi-vendor issues, acceptance testing, feature testing, tailored technical support, end-to-end performance improvement, etc.
• Interacts with customer for complex cases, providing workarounds, etc.
• Ensures SLAs are met for escalated cases.
• Leads the Root Causes Analysis (RCA) analysis and report creation.
• Complies with the requirements as per the emergency process role and ensures quick recovery for issues categorized as critical outages and code red.
• Supports technical activities in early product phases (releases, pilots, trials and early projects).
• Creates and approves knowledge articles (author, reviewer, approver, coach).
• Communicates internally and externally with customers, R&D and 3rd party vendors.
• Creates technical documents and guidelines.
• May work as a key user for care tools.
• Performs system level product competence training and knowledge transfer across team.
• Participation in 24x7 On Call Rotation duties

 Required Minimum Qualifications: (Education, Technical Skills/Knowledge)

• At least 7 years’ experience in Enterprise-level Software Support or related field
• Bachelor’s degree or equivalent experience. Master’s degree a plus. 
• Proficient with Linux operating systems
• Familiar and comfortable working with virtualized platforms/VNF
• Strong hands-on experience in troubleshooting software and network problems
• Knowledge of Java programming concepts 
• Knowledge of database technologies, specifically NoSQL
• Knowledge of wireless/wireline protocols (Diameter/RADIUS) and architecture (LTE/5G)
• Knowledge of IP networking and routing protocols
• Experience with scripting and scripting languages at a Linux level
• Experience using/developing an API (XML, HTTP/s, SOAP)
• IP certifications are considered an asset (NRS/CCNA etc.)

Location:  In addition to the locations listed on the job opening, qualified candidates within Poland, Nokia site or virtual, will be considered.

Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges. We act inclusively and respect the uniqueness of people. 

At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create technology that helps the world act together.

Diversity, Equity and Inclusion:  Nokia is committed to building a skilled, diverse and inclusive workforce reflective of Canadian society. As a result, we promote employment equity and are an equal opportunity employer that attracts and hires talent regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or any other legally protected grounds and will not discriminate on these bases.