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Job description

The Senior Accounts Receivable Specialist is responsible for maintaining their given more strategic / complex portfolio of customers and reducing the aging of open AR by maximizing cash collections and reducing disputes. Specific responsibilities include: coaching more junior team members, identifying, resolving, and collecting past due invoices, reconciling accounts as needed, identifying and resolving disputes (according to the resolution matrix) and providing excellent internal and external customer service to more strategic accounts. They deputize for Team Leaders as necessary, take the lead in training and manage more complex accounts.

Essential Duties and Responsibilities

• Complete daily collection activities as prioritized by debt collection software
• Contact customers on delinquent accounts for resolution and payment and record all activities in collection system.
• Understand customer profiles and their related sensitivities.
• Develop strong working knowledge of customer base and company organizational structure for effective issue resolution
• Communicate account delinquency information to Accounts Receivable Team Leader and respective Sales personnel as outlined by the standard collections and escalation process
• Resolve unidentified payments and other payment related issues that have been assigned to the account by the Global Cash Application Team
• Resolve within the predefined time frame those A/R related Disputes that have been assigned to the account.
• Resolve Disputes within own area of responsibility according to the agreed upon timeline.
• Review Dispute documentation provided by cash application or the customer, and assign the Dispute to the appropriate internal owner (as per the resolution matrix)
• Enter notes into Get Paid and provide sufficient information and supporting documentation to the owner.
• Contact customers regarding unidentified Disputes, determine the reason, secure additional documentation as needed and assign those to the proper owners.
• Contact internal owners for resolution of Disputes that are not being resolved on a timely basis.
• Work with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in obtaining additional information.
• Follow-up on and collect disputes deemed invalid by the internal functional teams.
• Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.
• Support the training and process improvement effort.
• Keep up to date with accounts receivable best practices and technology improvements
• Achieve past due percentage and cash target related goals.

Requirements

• High level ability to influence and negotiate.
• Excellent problem solving, and customer service skills.
• Excellent customer communication skills with high proficiency in speaking and writing (English+ additional languages to be specified).
• Adaptable to new ideas and ways of accomplishing tasks.
• Ability to work in a team environment.

Education and/or Experience

• Bachelor degree in Finance / Accounting or similar Higher Level Education.
• 4+ years experience in SSC or similar corporate role with primary focus on Finance Operations.
• Functional knowledge of the accounts receivable and dispute management processes.
• Proficiency using accounting and cash application software preferred.
• Proficient in using Microsoft Office suite.
• Experience in Collections process improvements.

We offer

• Permanent contract (after 3 months probation period + 1 year extension period).
• Competitive salary in a diverse and multinational environment.
• Possibilities for development on personal and professional level.
• Package of benefits including Private medical care (Lux Med), Life Insurance, Multisport card or PPE program with very attractive conditions available for each employee after 6 months.
• Great location - Powiśle!