kandydatów
Cash Collector - Subject Matter Expert with English
Firma: Accenture Sp. z o. o. miejsce pracy: Warszawa
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 624,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
- Perform audits and overall quality checks across Junior and Senior Cash Collectors,
- Provide high process expertise and serve as primary escalation point,
- Ensure back-up structure and support leadership to run the OTC Operations, Perform quality 1:1s when needed,
- Support team's engagement and ensure a proper work environment,
- Collect outstanding receivables while adhering to client policies and procedures pertaining to Collections as per targets assigned to the role,
- Contact Key Critical agencies, advertisers and all other customers via Phone, Email to collect outstanding debts,
- Escalate any uncollected debts for approval to allocate uncollected balances to Specific Reserve or Write off,
- Resolving customer queries issues, handling insolvency, referring accounts to legal, reducing accounts receivable delinquency and escalate accounts in litigation to manager,
- Provide collection reports including those that measure the process against stated targets, and delinquent customer reports,
- Assist with basic credit assessment, Ensuring that performance service metrics are met and in time.
- Seeking advice and escalating issues which are beyond scope of work
- Expert proficiency of OTC,
- Accounts Receivable and Finance Accounting in general with proven experience, Ability and seniority to work and interact with key critical client's customers, Advanced communication skills in English is a must,
- Advanced Microsoft Office Suite skills,
- Strong verbal and oral Communication and Customer facing skills,
- Positive approach in supporting Customer company needs,
- Goal orientated individual with Strong time and task management,
- Organized and methodical person with logical approach in addressing issues and Strong Analytical skills,
- Preferred education Degree in Economics Finance
- The ability to use your knowledge of foreign languages on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others.
- Social benefit packages including: private medical care, My Benefit, life insurance
- Friendly work atmosphere in multicultural environment
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 624,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
- Perform audits and overall quality checks across Junior and Senior Cash Collectors,
- Provide high process expertise and serve as primary escalation point,
- Ensure back-up structure and support leadership to run the OTC Operations, Perform quality 1:1s when needed,
- Support team's engagement and ensure a proper work environment,
- Collect outstanding receivables while adhering to client policies and procedures pertaining to Collections as per targets assigned to the role,
- Contact Key Critical agencies, advertisers and all other customers via Phone, Email to collect outstanding debts,
- Escalate any uncollected debts for approval to allocate uncollected balances to Specific Reserve or Write off,
- Resolving customer queries issues, handling insolvency, referring accounts to legal, reducing accounts receivable delinquency and escalate accounts in litigation to manager,
- Provide collection reports including those that measure the process against stated targets, and delinquent customer reports,
- Assist with basic credit assessment, Ensuring that performance service metrics are met and in time.
- Seeking advice and escalating issues which are beyond scope of work
- Expert proficiency of OTC,
- Accounts Receivable and Finance Accounting in general with proven experience, Ability and seniority to work and interact with key critical client's customers, Advanced communication skills in English is a must,
- Advanced Microsoft Office Suite skills,
- Strong verbal and oral Communication and Customer facing skills,
- Positive approach in supporting Customer company needs,
- Goal orientated individual with Strong time and task management,
- Organized and methodical person with logical approach in addressing issues and Strong Analytical skills,
- Preferred education Degree in Economics Finance
- The ability to use your knowledge of foreign languages on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others.
- Social benefit packages including: private medical care, My Benefit, life insurance
- Friendly work atmosphere in multicultural environment
Pozostałe oferty pracy w firmie Accenture Sp. z o. o.
Wyświetleń: 107