Strona główna

What will you do?

• You will provide excellent customer service and high quality technical support as diagnosing and resolving technical issues individually and as part of a team via telephone, email and remote control, 
• Solves problems various hardware, software, and network operating problems via the phone, email, chat and remote control tools, and involves technical resources to ensure resolution
• Applies understanding and knowledge of information systems products and services to assist users
• Identifies, investigates and documents user questions and problems as well as isolating and resolving information systems problems
• Coordinates referrals to appropriate technical, professional, or service personnel
• Receives and prioritizes issues and forwards using appropriate escalation procedures

Sounds exciting? Match your experience to needed skills 

Technology: 

• Windows knowledge - Windows 7 and Windows 10
• MS Office 2010/365, MS Outlook/Exchange knowledge
• Good diagnostic, analytical skills & problem solving skills
• Ability to achieve Key Performance Indicator targets

Skills: 

• Very good (min. B2+) spoken and English because Support should be provided in English according to customer needs
• PC, printer and networking troubleshooting skills
• Ambition to learn new products and skills and maintain a strong working knowledge of supported systems
• Motivation to learn and work
• To be self-starter and eager to improve their technical skills
• Flexibility, passionated about IT world and having sense of humor
• Good interpersonal skills

Nice to have: 

• Experience as 1st or 2nd line support engineer

What’s in it for you?

• Wellbeing programs & work-life balance - integration and passion sharing events 
• Private medical and dental care 
• Benefits platform – shopping, cinema, sport etc. 
• Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program 
• Courses and certifications e.g. Google Cloud, AWS, ITIL  
• Conferences and Expert Communities 
• Gift packages for special occasions: Easter, Christmas, Children’s Day 
• Appreciation for seniority: additional days off, Atos Jubilee gifts 
• Remote working or commuting allowance, relocation package 
• Charity and eco initiatives 

Boost your career! 

Possible future roles: 

• Team leader: License 2 Lead,
• Manager on Duty, conduct coaching & mentoring
• Project coordinator: PRINCE2, Agile, PMI
• Process manager: ITIL (foundation & intermediate levels), License 2 Deliver

and more… 

What happens next? 

• Quick conversation with HR (via MS Teams) 
• Interview with a Manager/IT expert/project representative 
• Feedback (1-5 business days after the interview) 
• Work like you want-remotely, in hybrid mode or at our office 

Choose your future. Choose Atos. 

 Please, attach your CV in English  

#TheFutureIsOurChoice