Strona główna

What will you do?

• You will be solving variety of problems and incidents, performing daily technical tasks
• Solves problems various hardware, software, and network operating problems via the phone, email, chat and remote control tools, and involves technical resources to ensure resolution
• Applies understanding and knowledge of information systems products and services to assist users
• Identifies, investigates and documents user questions and problems as well as isolating and resolving information systems problems
• Coordinates referrals to appropriate technical, professional, or service personnel
• Receives and prioritizes issues and forwards using appropriate escalation procedures

Sounds exciting? Match your experience to needed skills.

Skills:

• Very good (min. B2) spoken German and English
• Good understanding of English will be a plus
• Experience as 1st or 2nd line support engineer is mandatory
• PC, printer and networking troubleshooting skills
• Ambition to learn new products and skills and maintain a strong working knowledge of supported systems
• Windows knowledge - Windows 7 and Windows 10
• MS Office 2010/365, MS Outlook/Exchange knowledge
• Good diagnostic, analytical skills & problem solving skills
• Support should be provided in German according to customer needs
• Ability to achieve Key Performance Indicator targets
• Flexibility, passionated about IT world and having sense of humor
• Good interpersonal skills

Nice to have:

• Knowledge of: Landesk, Citrix, Active Directory, Airwatch, MobileIron, GOOD, RES, Linux.

What’s in it for you?

• Wellbeing programs & work-life balance - integration and passion sharing events 
• Private medical and dental care 
• Benefits platform – shopping, cinema, sport etc. 
• Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program 
• Courses and certifications e.g. Google Cloud, ITIL  
• Conferences and Expert Communities 
• Gift packages for special occasions: Easter, Christmas, Children’s Day 
• Appreciation for seniority: additional days off, Atos Jubilee gifts 
• Remote working or commuting allowance, relocation package 
• Charity and eco initiatives

Possible future roles:

• Quality Analyst
• Serivice Delivery Supporter
• Team Manager 
• Technical Analyst

What happens next?

• Quick conversation with HR (via MS Teams) 
• Interview with a Manager/IT expert/project representative 
• Feedback (1-5 business days after the interview)