Strona główna

In telecommunications company, digital operator unit (DOP), Incident/Problem Manager is independent and self-organized individual contributor who work in autonomous team called Matrixx. As an Incident/Problem Manager in this team, you will be engaged in analyzing, managing and solving problems.

What You will do:

• Solves problems as a third line of support in Matrixx team
• Manages and route problems to other team members and team
• Supports deployment process in Matrixx team
• Monitors the environment to detect and prevent problems
• Supports team with knowledge dedicated to production processes
• Supports team with defining requirements for improvement solutions
  
  
  Technologies and tools company work with:
  
  
• Matrixx
• Linux/Unix
• Jira
• Confluence
• Gitlab
• Curl
• PostgressSQL
• MongoDB
• Putty

• Basic knowledge of Linux (command line, vi / vim, scripting, grep, cat, tail, curl, etc.)
• Basic knowledge of sql
• Basic knowledge of xml and json
• Ability to analyze problems (errors)
• Methodicalness, precision, carefulness (production!)
• The ability to work in stressful conditions (it concerns possible cases of more serious failures on the prod)
• Self-organisational skills
• English level: B2 minimum (communication in English on daily bases)

Nice to have:

• Knowledge of the issues and experience related to: billing, ocs, rating
• Experience in working on system maintenance and troubleshooting
• Basic programming skills: shell scripts, python scripts
• Basic skills to use Excel

• Work for telecommunications company
• Possibility to work at 100% remote
• Private medical care
• Sport card
• Private life insurance