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kandydatów
Team Leader/ Team Supervisor with English
Firma: SITEL Polska miejsce pracy: Warszawa
Sitel Group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.
We are looking for candidates for the position:
Team Leader/ Team Supervisor with English
Miejsce pracy: Warszawa
By bringing a diversity of perspectives through our people and ideas, we create a supportive and learning environment where all our differences are valued. We are proud that Sitel Group is an equal opportunity workplace. Like other positions in our company, this position is open to everyone. If you have what it takes to succeed this position is for you!
Summary of Primary Job Responsibilities:
- Lead a team to meet and exceed business objectives, ensuring that key financial, operational and quality metrics are consistently achieved.
- Have direct involvement in the recruitment, selection, induction training and ongoing skills development for all Agents/Advisors in the team, ensuring we attract and retain the very best talent.
- Apply a process of continuous review and proactive management of absenteeism and attrition for all Agents/Advisors in the team, ensuring a return to work and exit interviews are completed.
- Continually review and monitor the work performance of all Agents/Advisors against agreed KPI’s, ensuring that calls are handled professionally and instigating appropriate corrective action, using performance management tools to manage any shortfall.
- Undertake formal quarterly performance reviews and one-on-one monthly meetings with each Agent/Advisor, ensuring objectives are continuously reviewed and linked to business KPI’s.
- Ensure Agents/Advisors are recognized and rewarded for outstanding achievements/performance in line with the company mission and values.
Requirements:
- Minimum 1-year experience in Team Leader/ Supervisor position in Call Centre
- Fluent English, both spoken and written
- Strong verbal and written communication skills
- Good organization/time management skills
- Ability to work with a variety of people from diverse backgrounds
- Ability to make fair and consistent judgments and decisions
- Ability to solve problems and offer suggestions
- Ability to influence behavior
- Effective project management
- Ability to adhere to all organizational policies and procedures
- Analytical skills
You get:
- Wellbeing and health: we provide private medical care, Multisport cards, internal SitelFit program - promoting activity
- Rest: we subsidize the holiday
- Giveaway: Christmas - vouchers or additional cash on the account, layettes for newborns, gifts on the occasion of Children's Day
- Fun Management: integration meetings (during the pandemic we use modern streaming channels), Fun Management program - monthly events in each department/project
- Development: free access to modern training platform for every employee, development programs - 95% of our managerial staff is from our internal promotion
- CSR: - we care not only about ourselves. We are happy to help those in need.
- Language Course: - you don't speak Polish? Join us and sign up for the lessons we organize.
Praca Płock
Praca Kierownik Zespołu Warszawa
Praca Team Leader/ Team Supervisor with English
Praca Radom
Praca Warszawa
Praca Koordynator Zespołu
Sitel Polska Sp. Z o.o.
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Wyświetleń: 61
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